Terms of service

• Our Privacy Policy.
• Our Cookie Policy.

• to create a database (electronic or otherwise) that includes material downloaded or otherwise obtained from the Site;
• to misrepresent your identity;
• to disseminate any unsolicited or unauthorised advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes", or any other form of solicitation or for any other commercial purposes (which would include using the Site to promote or encourage the sale of your goods/services);
• to transmit or re-circulate any material obtained from the Site to any third party except where expressly permitted on the Site;
• to obtain and/or store personal data derived from the Site; in such a way so as to remove the copyright or trade mark notice(s) from any copies of any content made in accordance with these Terms of Use;
• to disseminate any material which is abusive, defamatory or obscene, may harass, offend orinconvenience any person, applauds, encourages or entices abuse, discrimination or criminal activityor which might restrict or inhibit the use and enjoyment of the Site by any person;
• to harm the Site or disseminate any material that contains software viruses or any other computer
  code, files or programs designed to interrupt, damage, destroy or limit the functionality of any
  computer software or hardware or telecommunications equipment or otherwise to hack (or attempt to
  hack) into the Site;
  • in any way that might harm any person or infringe third party privacy or other rights;
  • in any way that is unlawful (including fraudulent) or that might bring us or any of our associates into
  disrepute; or
  • to post link(s) that take users to material that contravenes any of the above restrictions

NO TEXT OR DATA MINING, OR WEB SCRAPING
You agree not to conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Site or any services provided via, or in relation to, our Site. This includes using (or permitting, authorising or attempting the use of):

• Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.
• Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
This section sets out our responsibility for loss or damage suffered by you in relation to your use of our Site. Different terms apply in relation to the supply of Tickets, Memberships, Vouchers or Products (see Sections B and C).

The information contained in this Site has been prepared solely for the purpose of providing information about the Compton Verney and our services. We provide the information on this Site free of any access charge.

The Site is intended only for domestic and private use. Accordingly, you agree not to use our Site for any commercial or business purpose and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We are a distributor and publisher of content supplied by third parties and users of the Site. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, or users, are those of the authors or distributors and not of us. We do not necessarily endorse nor are we responsible for the accuracy or reliability of any opinion, advice or statement made on the Site.

The information on the Site is not intended to address your particular requirements. Such information does not constitute any form of advice or recommendation by us and is not intended to be relied upon by you in making (or refraining from making) any specific investment, or other, decisions. You should take your own advice.

If you make an arrangement with anyone named or in connection with the Site this is at your sole risk.

PRIVACY POLICY
We will only use your personal information as set out in our Privacy Policy.

The transmission of information via the Internet is not completely secure. Although we will take steps to protect your personal data as described in our privacy notice, we cannot guarantee the security of your data transmitted to our Site. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, as set out in our privacy notice.

WHICH COUNTRY'S LAWS APPLY
These Terms of Use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction over any dispute except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

The Site is directed to people residing in England. We do not represent that content available on or through our site is appropriate for use or available in other locations.

FURTHER INFORMATION
If you have any concerns about the material that which appears on our website, want further information on
these conditions or have any queries on them, please contact: info@comptonverney.org.uk

• All children are free to visit.
• An adult is aged 19 years and over.
• A carer – if you are visiting with someone that would be unable to visit without you.

• has behaved in a manner which, in our opinion has, or is likely to, adversely affect the enjoyment of other visitors;
• has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace;
• is or appears to be under the influence of drugs or alcohol.

• Each Membership is valid for 12 months from the date of the first visit to Compton Verney and may only be used by the named visitor.
• Membership allows you to visit during our opening hours (as defined on our Site) but does not entitle you to attend Special Events for which specific Tickets are made available (unless otherwise specified).
• Members must check in at our welcome centre on arrival, by presenting your valid Membership card.
• Membership cards will be sent to you in accordance with the delivery costings and timings set out on our Site.
• Membership cards and Memberships are non-transferable. If our staff reasonably suspects that the user of the pass is not the member, the pass may be withheld.
• We may close and/or alter all or any part of the facilities available for use by the public at any time whether for technical, operational, meteorological or other reasons that are out of our reasonable control.
• No refund of the Membership fee shall be given in these circumstances.
• Photocopies or pictures of the Membership cards will not be accepted.
• We are unable to accept Tesco Clubcard vouchers as payment for Membership.
• The types of Memberships made available from time to time are as described on our Site, however we aim to offer the following types of Membership:
• Individual Membership for one named individual.
• Joint Membership for two named adults living at the same address.
• Individual + guest Membership for one named individual, plus a guest. This guest can be different on each visit, but the named individual as the member must remain the same.

• Tickets already purchased in advance without a discount having been applied cannot be used in conjunction with any Voucher, promotion, special offer or inclusive travel package.
• Vouchers entitle bearers to discounts on a standard admission Ticket to Compton Verney up to the value printed on the voucher. This means the discount applies to any full-price Ticket we sell (except for any kind of group visit Tickets or other discounted promotions or offers).
• Each Voucher can only be used once for a discount on a single Ticket. For further Tickets, additional Vouchers will be required.
• Vouchers can only be used at the Compton Verney admissions desk or via the Site (unless stated otherwise on the promotion) for the purchase of admissions Tickets.
• Vouchers have no monetary value and cannot be used in conjunction with any other offers, discounts or promotions, including group bookings or educational bookings.
• Vouchers remain the property of Compton Verney at all times.
• If a 2 for 1 offer is given the admission Ticket of lesser value is free.• We may make Tickets available as prizes in official competitions. If you win a Ticket in this way, rather than purchasing one directly, then these terms apply to your attendance at Compton Verney as though you had purchased a Ticket.
• Offers and discounts cannot be used in conjunction with any other offer, Membership or group booking.
• Offers are valid for general admission only and not for special events or workshops unless otherwise stated.
• We may refuse to accept Vouchers which we deem to have been tampered with, duplicated, damaged or which otherwise are suspected to be fraudulent at our sole discretion.
• We are entitled to cancel Vouchers and promotional codes at any time, without prior notification.
• Vouchers are valid until the date stated on the Voucher.

• Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
• Products that are made to your specifications or are clearly personalised;
• Products which become mixed inseparably with other items after their delivery;
• digital Products, after you have started to download or stream these;
• services, once these have been completed; and
• sealed audio or sealed video recordings or sealed computer software, once these Products are unsealed after you receive them.
  

• in person in which case you will need your email receipt and the card you paid with; or
• by sending to the above address using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you do not do this and we do not receive the goods at all or within a reasonable time we will not refund you the price.
  

• Up to 30 days: if the Product is faulty, then you can get a refund.
• Up to six months: if the Product cannot be repaired or replaced, then you are entitled to a full refund, in most cases.
• Up to six years: if the Product does not last a reasonable length of time you may be entitled to some money back.

• You are legally capable of entering into binding contracts;
• You are at least 18 years old; and
• You are resident in the United Kingdom.

• you do not make any payment to us when it is due and you still do not make payment within 30 days of our reminding you that payment is due;
• you do not, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the goods or services, for example, your delivery address; or
• you do not, within a reasonable time, either allow us to deliver a Product to you or collect it from us.

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control.
• Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
• A business loss. It relates to your use of a Product for the purposes of your trade, business, craft or profession.