Delivery & Returns
DELIVERY, SHIPPING AND HANDLING
- We aim to dispatch your purchases within 2-4 business days.
- Delivery in the UK is made by Royal Mail first class post.
- All delivery prices include handling postage and packing to one address only.
- Prices shown include all applicable VAT.
Our standard delivery charges are:
| COUNTRY |
Order Subtotal (up to and including) |
Delivery Cost |
| UK | £7.00 | £2.00 |
| UK | £50.00 | £5.00 |
| UK | £100.00 | £7.50 |
| UK | OVER £100.00* | £10.00 |
We are not currently taking International orders.
CANCELATION, RETURNS AND REFUNDS POLICY
When you return a Product to us because you have cancelled the Contract between us within the twenty-eight cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation providing the product has been received by us. In this case, we will refund the price of the Product(s) in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. We will confirm any cancellation by email.
In order to obtain a refund the Products must be returned to us by recorded delivery at the following address:
Retail Shop
Compton Verney House Charity
Compton Verney
Warwickshire
CV35 9HZ
Telephone: 01926 645500
When you return a Product for any other reason (for instance because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.
We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
Full credit/debit card details will be required for all refunds. These may be enclosed with the return or can be phoned through on the above contact number. All returned goods must be sent using recorded delivery. Compton Verney will not be liable to refund any items lost in the post.
All refunds will be made to the purchasing card only.